Refund policy
Return & Refund Policy – Clay'd
We want you to love your Clay'd earrings. If for any reason you’re not completely satisfied, we’re here to help.
5-Day Return Policy
You have 5 days from the date you receive your order to request a return.
To be eligible for a return:
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Your earrings must be in the same condition you received them — unworn, unused, with all original packaging and tags.
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A receipt or proof of purchase is required.
To start a return, please email us at getclayd@hotmail.com.
Once your return request is approved, we’ll arrange for the delivery company to contact you directly to schedule a pickup. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your earrings as soon as they arrive and contact us immediately if:
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They are defective
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They are damaged
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You received the wrong item
To help us assess the issue quickly, please send a clear picture and a short video showing the problem. We’ll review it and get back to you with the next steps to make it right.
Exceptions / Non-Returnable Items
Due to hygiene reasons, we cannot accept returns on:
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Worn or used earrings
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Sale items
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.
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If the new item has the same price as your returned item, it will be sent to you free of charge.
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If the new item is more expensive, you’ll only need to pay the difference.
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If the new item is less expensive, we will refund you the difference.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
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If the customer changes their mind :
If the item is inspected, approved by us, and confirmed to be in good condition, the driver will refund you in cash at the time of pickup of the returned item. -
If the item is damaged :
If the damage is confirmed and approved by us, the driver will refund you in cash at the time of pickup of the damaged item.